This Privacy Policy explains how Global Tax Masters Private Limited ("Company", "we", "our", "us"), the operator of the website moowrscheme.com (the "Website"), collects, uses, discloses, and safeguards information you provide when you interact with us. We comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") to the extent applicable.
1. Information we collect
We collect information you submit voluntarily through enquiry forms, the contact form, calendar bookings, email correspondence, telephone or WhatsApp interactions. This typically includes your name, designation, employer, business email, telephone number, plant location, and the nature of advisory you require. We do not knowingly collect financial account information or government identity numbers through this Website.
We also collect non-personal technical information automatically — IP address, browser type, device type, referring URL, pages visited, and approximate geo-location — through standard web logs and analytics tools (e.g., Google Analytics) for security, fraud prevention, and service-improvement purposes.
2. Purposes for which we use your information
- To respond to your enquiry and provide the professional services you have requested or expressed interest in.
- To send you communications related to MOOWR, customs, and indirect-tax developments where you have opted in.
- To comply with our legal, regulatory, accounting and audit obligations.
- To detect, prevent and address technical issues, fraud and unauthorised activity on the Website.
3. Lawful bases (DPDP Act)
We rely on (a) your consent, freely given through Website forms; (b) the necessity of processing for the performance of services you have requested; and (c) compliance with applicable law. You may withdraw consent at any time by writing to connect@globaltaxmasters.in; withdrawal does not affect the lawfulness of processing carried out before withdrawal.
4. Disclosure to third parties
We do not sell or rent personal information. We may share information with: (i) authorised employees and partners on a need-to-know basis; (ii) IT service providers (hosting, email, CRM, analytics) bound by confidentiality and data-protection terms; (iii) statutory authorities where disclosure is required by law, court order or regulatory process; and (iv) professional advisers (lawyers, auditors) under legal privilege.
5. Data retention
Enquiry records are retained for up to 36 months from last meaningful interaction. Engagement-related records are retained for the period required under tax, professional and regulatory laws (typically 8 years). Web-server and analytics logs are retained for up to 14 months.
6. Security
We maintain reasonable administrative, technical and physical safeguards, including TLS encryption in transit, access controls, and periodic security reviews. No internet transmission is fully secure; you transmit information at your own risk.
7. Cookies
The Website uses essential cookies for navigation and optional analytics cookies. You can disable cookies in your browser settings; some Website functionality may degrade.
8. Your rights
Subject to applicable law, you have the right to access, correct, update, or request erasure of your personal information, to object to or restrict certain processing, and to nominate a person to exercise rights on your behalf. Requests may be sent to connect@globaltaxmasters.in. Verified requests will be addressed within statutory timelines.
9. Cross-border transfers
Some of our service providers may process information outside India. We rely on contractual safeguards consistent with the DPDP Act and applicable rules.
10. Grievance Officer
For questions, complaints, or rights requests under this Policy, contact our Grievance Officer at connect@globaltaxmasters.in. We will acknowledge complaints within 48 hours and resolve them within 30 days.
11. Updates
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on the Website.